As with any hand made product; minor variances can occur which can lead to the occasional problem with 'snugness' or 'finish'. Most problems are easy-to-remedy.
If you experience a continuing problem, do let us know directly. Complaining on forums doesn't resolve issues. Be polite and we'll look after you :)
My foofpod has a problem!
My iPhone or iPod Sticks out!
size: 15.6mb | format: m4v | time: 114 sec
My foofpod is too tight or has split its sides!
Too snug foofbag help videoI'm having a bit of difficulty using the foofbag...
A foofbag can initially be a very snug fit (to avoid your laptop easily sliding out). Inserting a MacBook might be a little tricky at first until you get the hang of it.
Watch this video on how to easily insert or remove your MacBook from a new foofbag.
size: 4.8mb | format: m4v | time: 35 sec
I'm too scared to insert my MacBook AIR!
Think of the foofbag as a new pair of jeans. Really tight to get into but after a week, it's stretched a bit to be a perfect fit. Same with a foofbag. Here is a help video showing a really really snug foofbag can still be have a MacBook AIR inserted and removed fairly easily. It will stop being tight after a night or two in the foof, we promise (or we'll replace it).
size: 4.7mb | format: m4v | time: 37 sec
My foofbag has a problem!
My MacBook pokes out a bit!
'Bunching up' of the sherpa fabric can occur at the bottom of the foofbag if it's just a little too snug. This can cause the MacBook to not sit 5-10mm below the lip opening.
The problem should not be persistant as the foofbag fabric will stretch slightly to accommodate your MacBook and be easier to remove or insert.
I need help in re-inserting the inner lining!
size: 16mb | format: m4v | time: 120 sec
The outer fabric is longer than the inner fabric
The foofbag has a wonky lining or split seam!
Corduroy foofbag cleaning
Corduroy can be revitalised with a little bif of affection,
using a lint brush and hot steam iron.
Warrantyfoof warrants to the original purchaser that our foof products are free from defect in materials and workmanship when you first receive it. If you believe this not to be the case, please contact us within 90 days of our dispatch date.
We may require either:
This warranty does not cover accidental damage, misuse, improper care or alteration, or the natural breakdown of materials that may occur after extended use of the product. It also excludes claims for incidental or consequential loss.
If the product is found to be defective, foof's only obligation and the purchaser's sole and exclusive remedy is the replacement or refund of the foof product. foof shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.
All returns must be sent to foof at the purchaser's expense. If there is a problem with our product according to this warranty, we will replace the product with the same or a similar product to the same value as the original or refund the sell price of the product.
Except for the express warranty stated above, foof makes no other warranties with respect to the product, express or implied, including but not limited to merchantability or fitness for a particular purpose.
About fabric wear & tearOur products are made with high quality fabrics and are quality checked before we send them out to you. As with all fabric products, acceptable wear and tear is to be expected. If you handle a foof product roughly, don't expect it to last as long as some who treats their foof product gently. Lifetime of a foof product will vary according to handling, environment and care. Considering this, we cannot accurately say how long our products will remain in original condition, but we've had many customers state that their foofbag outlived their laptop :)
Machine Wash Instructions
Machine wash may shrink certain tweed products. You can either
dry clean OR gentle cold handwash and dry flat.