As with any hand made product, manufacturing variances can occur which can lead to occasional minor problems. We don't make mass-produced 'machine precision' products, so if you experience a problem, contact us to remedy it. Complaining on blogs and forums doesn't resolve issues. Be polite and we'll look after you :)

foofpod usage video When you first use your foofpod, it may be a very snug fit. After a week or two of use, the fabric will stretch to mould itself to your iPhone or iPod. Watch this video on how to easily insert or remove your iPhone from a very snug foofpod. Do not click unless really required size: 1.0mb | format: mp4 | duration: 15 sec foofpod inner reseating It may be necessary to reseat the inner lining of a foofpod after it has been washed. Follow these step by step instructions: foofpod white satin inner lining is freying Our white satin inner lining (used in older Type A foofpods) has a habit of freying where the iPhone volume switch rubs against the inner lining. This can happen with very snug foofpods (less snug foofpods should not have this problem). Freying can be avoided (or minimised) by rotating the iPhone slighly when inserting/removing it. If freying get's out of control, we can replace the white inner lining with a black inner lining foofpod (replacement depends on fabric availability). Free replacement is only available to iPhone users with white satin inner lining foofpods. The black satin inner lining is much more robust and should not experience this problem at all. To contact us about this issue, click: foofpod inner lining thread is a bit loose This can happen and in most instances is a small cosmetic problem, affecting only appearance. You can trim the loose threads with scissors. Structural integrity should not be affected as the foofpod seam will adequately support the wadding. Should your foofpod fall apart, of course we'll offer a replacement, if you supply a photo showing us the problem. We generally offer a free replacement if the foofpod problem is within 90 days of dispatch. Keep in mind, we've had only two foofpods actually split their seems and suffer from structural failure, so there is no need for concern. It's ok, we'll look after you in the unlikely event of this actually happening. To contact us about this issue, click:

foofbag usage video A foofbag is a snug fit, to avoid your laptop easily sliding out. Inserting a MacBook might be a little tricky at first until you get the hang of it. Watch this video on how to easily insert or remove your MacBook from a new foofbag. Do not click unless really required size: 2.6mb | format: mp4 | duration: 41 sec foofbag inner reseating Reseating a foofbag is very simple. Just pull the inside out. Follow the same instructions for reseating a foofpod inner, but instead, use your hands to push the inside (inner) back in. Push the corners so they fit neatly :) corduroy foofbag cleaning (removing lint or creases) Corduroy can be revitalised with a little bif of affection, using a lint brush and hot steam iron. Note to G4 iBook & White Intel 13" MacBook users This advisory does NOT affect early G3 iBook models, Powerbooks, MacBook Pro, MacBook Air, iPod or iPhone users. This advisory is NOT relevant to sherpa fleece inner lining products The newer white plastics used in the casing of later model G4 iBooks & current 13" Intel White MacBooks appears to be subtly absorbent of it's surroundings and has a propensity to discolouration. We therefore need to alert you as follows: Do NOT clean your iBook or white MacBook with a solvent product and then insert it into your foofbag. Wipe it down with a water dampened cloth and let it dry if you have previously used a solvent cleaning product.. New MacBook models run VERY hot. We recommend that you wait for it to cool down before inserting it into your foofbag. We know this is inconvenient, but if Apple laptops can burn skin, they can melt fabric too.. Advisory: Potential discolouration from black satin inner lining (white 13" MacBook or G4 12"/14" iBook only) It is possible that certain residual chemical solvents on the surface of the white plastic used during the manufacturing plastic molding process can 'theoretically' cause the black polyester satin to cause subtle discolouration to the surface of the white plastic contact areas. This may appear as a diamond pattern and may only be noticeable in certain lighting conditions or upon close inspection. The diamond pattern is a result of the pillow part of the black satin inner lining. The thread area does not make as much contact, which gives a nice demonstration of a 'before and after' affect. If we did not have the diamond pattern, discolouration may not be as detectable or obvious. If affected, what is the solution? In the unlikely (it is very rare - 0.005%) event of this happening, do not panic. Discolouration can be successfully removed by using 'Simple Green' all purpose cleaner. Other products have been known to scratch, so we only recommend 'Simple Green' with a soft non-abrasive cloth. Simple Green all-purpose cleaner visit website For white outer case cleaning, spray direct on a clean cloth or chamois. Then apply to the outer case. This will take quite a few minutes of circular rubbing. The Manufacturer recommends you dilute 30:1 for computer plastics. This technique has been recommended by various staff at the Genius Bar in USA Apple Stores. We have also used it 1:1 (not diluted) when conducting tests ourselves. Warranty conditions: If you have experienced any subtle black discolouration on your white casing, please contact us so we can be informed of the problem and offer any assistance, refund or replacement, depending on the circumstances. If you purchased a black inner lining foofbag for a white 13" MacBook or G4 iBook, prior to Sep 01 2006, we will supply a warranty replacement if required. To contact us about this issue, click: Current Status: Our current foofbag products now have a sherpa fleece inner lining, so this issue is no longer relevant. Apple Update on Discolouration Issue: Apple is offering extended warranty repair for discolouration issues, which may cover artifacting from products like ours. Your MacBook must have a serial number that falls within the range of: 4H617XXXXXXXX to 4H627XXXXXXXX. The MacBook must be irresponsive to approved cleaning solutions. Contact Apple Care if you pursue this matter with them.

Warranty foof warrants to the original purchaser that our foof products are free from defect in materials and workmanship when you first receive it. If you believe this not to be the case, please contact us within 90 days of our dispatch date. We may require either: A return of the faulty product back to us for a refund (less shipping expenses). You will need to pay for postage if a return is required. Email a clear digital photograph to us, so we can evaluate the problem. We may elect to replace or refund any faulty products without having the product returned to us. This warranty does not cover accidental damage, misuse, improper care or alteration, or the natural breakdown of materials that may occur after extended use of the product. It also excludes claims for incidental or consequential loss. If the product is found to be defective, foof's only obligation and the purchaser's sole and exclusive remedy is the replacement or refund of the foof product. foof shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product. All returns must be sent to foof at the purchaser's expense. If there is a problem with our product according to this warranty, we will replace the product with the same or a similar product to the same value as the original or refund the sell price of the product. Except for the express warranty stated above, foof makes no other warranties with respect to the product, express or implied, including but not limited to merchantability or fitness for a particular purpose. Exceptions [1] Warranty does NOT apply to any custom made foofbag or foofpod that is made using customer requested fabric. Fabric combinations that are NOT listed on our website (at time of purchase) are not covered under warranty, nor have they been tested for suitability. [2] foofpods or foofbags that have been used for any other purpose other than for acceptable use with an iPod, iPhone, Touch, Treo*, IXUS*, Powershot*, Palm Pilot*, Nintendo DS Lite*, MacBook, iBook* or Powerbook* are not covered under warranty. (* denotes discontinued product) [3] Using a black satin inner lining foofbag with a white 13" MacBook or G4 iBook, that was purchased after Sep 01 2006, may not be covered under warranty for discolouration issues to the plastic casing (Refer: 'Note to G4 iBook & White Intel 13" MacBook users' below). About fabric wear & tear Our products are made with high quality fabrics and are quality checked before we send them out to you. As with all fabric products, acceptable wear and tear is to be expected. If you handle a foof product roughly, don't expect it to last as long as some who treats their foof product gently. Lifetime of a foof product will vary according to handling, environment and care. Considering this, we cannot accurately say how long our products will remain in original condition, but we've had many customers state that their foofbag outlived their laptop :) Machine Wash Instructions Machine Wash (gentle cycle). Use cold or warm (< 40°) water. Wash separately. Do NOT use bleach or wring. Warm tumble dry OK. Steam iron ONLY: corduroy or cotton or denim You can machine wash the following fabrics as instructed above: Short Pile Faux Fur - Well Spotted - Afro Stripe - Afro Stripe (closer) - Half-a-Giraffe - I-ate-the-Giraffe! Acrylic Tuft - Inverted Urchin - Purple People Eater - Flaming Madness Denim (may shrink up to 5%) - Green Jeanie - Jaffa Jeanie - Blue Jeanie Spandex-Corduroy - Parallel Lines - Parallel Lines Blue - Vertical Limit - Super Brown Extreme Corduory (may shrink up to 5%) - Black as Night - Red Fire Engine - Hot Pink - It's not easy being green - If grey was green - What's eating Gilbert? - Kind of Blue - Blue Split - Purple Split Pinwale Corduory (may shrink up to 5%) - Stimpy's minty flowers - ms.paisley - for the birds - for the birds (reprise) - la nuit - le vert Polar Fleece - After Image - Daisy Chain - Convergence - I've been fleeced Cotton / Japanese Cotton - Nishikigoi - Kiku Makura - Origami Kuro - Origami Aoi - Origami (Original) - Nami (green) - Nami Aka (red) - Paisley Blue - Paisley Green Some foofproducts require Dry Cleaning Machine wash may shrink certain tweed products. You can either dry clean OR gentle cold handwash and dry flat. Kimono fabrics can be touch/spot cleaned, using a water dampened cloth. 100% Wool Tweed - Connemara - Connemara Squared - Herringbone - Reddingbone - BlueBone - GreenHerring - BlueHerring - Hot Pink Patch Work (HPPWHB) - Granite - Sphagnum Moss - Well Dotted - Tsunami Relief - Old Man and the Sea Kimono Polyester Fabric - Kuro - Kouyou - Deadly Nightshade - Deadly Nightshade Returns - Kyoto Flower - Habikino Blue - Murasaki - Namba - Chocolate - The Hive Mind - Typhoon Braille - Tasogaremon - Utsukushii - Above 40 Ridiculous untested products - feep - ushanka - hot magma