As with any hand made product; minor variances can occur which can lead to the occasional problem with 'snugness' or 'finish'. Most problems are easy-to-remedy.
If you experience a continuing problem, do let us know directly. Complaining on forums doesn't resolve issues. Be polite and we'll look after you :)


My foofpod has a problem!

My iPhone or iPod Sticks out!
Follow the re-seating the inner lining instructions in the foofpod help video below. You can optionally trim any excess inner lining if the problem persists. Re-inserting the inner lining resolves 95% of reported foofpod problems.

videohelp

size: 15.6mb | format: m4v | time: 114 sec

My foofpod is too tight or has split its sides!
Occasionally, a misfit foofpod will escape into the wild, we're more than happy to replace it for free (within 90 days of dispatch). Contact us to arrange a replacement.

Too snug foofbag help video

I'm having a bit of difficulty using the foofbag...
A foofbag can initially be a very snug fit (to avoid your laptop easily sliding out). Inserting a MacBook might be a little tricky at first until you get the hang of it.

Watch this video on how to easily insert or remove your MacBook from a new foofbag.

videohelp

size: 4.8mb | format: m4v | time: 35 sec

I'm too scared to insert my MacBook AIR!
Some MacBook Air users have reported the "MacBook AIR won't fit" problem. Yes, it is very snug, however this is intentional, as the MacBook AIR is very thin and we don't want it to slip out.

Think of the foofbag as a new pair of jeans. Really tight to get into but after a week, it's stretched a bit to be a perfect fit. Same with a foofbag. Here is a help video showing a really really snug foofbag can still be have a MacBook AIR inserted and removed fairly easily. It will stop being tight after a night or two in the foof, we promise (or we'll replace it).

videohelp

size: 4.7mb | format: m4v | time: 37 sec

My foofbag has a problem!

My MacBook pokes out a bit!
This can happen if you've been having trouble inserting or removing a Macbook during initial use. The problem is easy to fix, you'll need to re-seat the inner lining using the video instructions below.

'Bunching up' of the sherpa fabric can occur at the bottom of the foofbag if it's just a little too snug. This can cause the MacBook to not sit 5-10mm below the lip opening.

The problem should not be persistant as the foofbag fabric will stretch slightly to accommodate your MacBook and be easier to remove or insert.

I need help in re-inserting the inner lining!
If you need help, watch this video for assistance:

videofix

size: 16mb | format: m4v | time: 120 sec

The outer fabric is longer than the inner fabric
This is an intentional part of the design. The sherpa fleece fabric is thick and the end seam is chunky (offering bottom end protection) but it needs space to fill out when your MacBook is inside. The inner lining stretches to fit the outer fabric, so those extra 5mm come in handy.

The foofbag has a wonky lining or split seam!
It's very rare, but it can escape our attention and miss being picked up by our weiry quality assurance person. We're more than happy to replace it for free (within 90 days of dispatch). Contact us to arrange a replacement. We'll need an emailed photo demonstrating the fault, in order to replace under warranty.

Corduroy foofbag cleaning
(removing lint or creases)

Corduroy can be revitalised with a little bif of affection, using a lint brush and hot steam iron.

Warranty

foof warrants to the original purchaser that our foof products are free from defect in materials and workmanship when you first receive it. If you believe this not to be the case, please contact us within 90 days of our dispatch date.

We may require either:

  • A return of the faulty product back to us for a refund (less shipping expenses). You will need to pay for postage if a return is required.

  • Email a clear digital photograph to us, so we can evaluate the problem. We may elect to replace or refund any faulty products without having the product returned to us.

This warranty does not cover accidental damage, misuse, improper care or alteration, or the natural breakdown of materials that may occur after extended use of the product. It also excludes claims for incidental or consequential loss.

If the product is found to be defective, foof's only obligation and the purchaser's sole and exclusive remedy is the replacement or refund of the foof product. foof shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.

All returns must be sent to foof at the purchaser's expense. If there is a problem with our product according to this warranty, we will replace the product with the same or a similar product to the same value as the original or refund the sell price of the product.

Except for the express warranty stated above, foof makes no other warranties with respect to the product, express or implied, including but not limited to merchantability or fitness for a particular purpose.

About fabric wear & tear

Our products are made with high quality fabrics and are quality checked before we send them out to you. As with all fabric products, acceptable wear and tear is to be expected. If you handle a foof product roughly, don't expect it to last as long as some who treats their foof product gently. Lifetime of a foof product will vary according to handling, environment and care. Considering this, we cannot accurately say how long our products will remain in original condition, but we've had many customers state that their foofbag outlived their laptop :)

Machine Wash Instructions

  • Machine Wash (gentle cycle).
  • Use cold or warm (< 40°) water.
  • Wash separately.
  • Do NOT use bleach or wring.
  • Warm tumble dry OK.
  • Steam iron ONLY:
    100% cotton, corduroy or denim
You can machine wash the following fabrics as instructed above:
  • Short Pile Faux Fur (DO NOT IRON)
    - Moof
    - I-ate-the-Giraffe!

  • Acrylic Tuft (DO NOT IRON)
    - Inverted Urchin
    - Purple People Eater
    - Flaming Madness

  • Corduroy (may shrink by 5%)
    - Black as Night
    - Red Fire Engine
    - It's not easy being green

  • Japanese Cotton
    - Nishikigoi
    - Tsunami
    - Kiku Makura
    - Nami (green)
    - Nami Aka (red)

Some foofproducts
require Careful Cleaning

Machine wash may shrink certain tweed products. You can either dry clean OR gentle cold handwash and dry flat.

Kimono fabrics can be touch/spot cleaned, using a water dampened cloth.

  • 100% Wool Tweed
    - Connemara
    - Connemara Squared
    - Herringbone
    - Reddingbone
    - BlueBone
    - GreenHerring
    - BlueHerring
    - Hot Pink Patch Work (HPPWHB)
    - Granite
    - Sphagnum Moss
    - Well Dotted
    - Tsunami Relief
    - Old Man and the Sea

  • Kimono Polyester Fabric
    - Kuro
    - Kouyou
    - Deadly Nightshade
    - Deadly Nightshade Returns
    - Kyoto Flower
    - Habikino Blue
    - Murasaki
    - Namba
    - Chocolate
    - The Hive Mind
    - Typhoon Braille
    - Tasogaremon
    - Utsukushii
    - Above 40